DAK Apps

Legal

Refund policy

Last updated November 15, 2026. Questions? [email protected]

We want you to be happy with every DAK Apps product. If something isn't right, tell us and we will do our best to fix it. If we can't, this policy explains when you can get your money back.

The short version New subscriptions and one-time purchases can be refunded in full within 14 days. You can cancel any subscription at any time, and it simply won't renew.

1. 14-day money-back guarantee

If you buy a paid plan or a one-time licence for the first time and are not satisfied, ask for a refund within 14 days of the purchase and we will refund the full amount. No long explanations needed, although we'd love to know how we could do better.

2. Subscription renewals

Subscriptions renew automatically. You can cancel at any time from your account settings or by contacting us, and you keep access until the end of the period you have paid for. Renewal payments are generally not refundable, but if you forgot to cancel and have not used the service since the renewal, contact us within 7 days of the renewal and we will refund it.

3. Annual plans

Annual plans are covered by the 14-day guarantee. After 14 days, we can offer a pro-rated refund for the unused full months if you cancel because of a serious problem with the service that we were unable to fix.

4. When refunds may not apply

  • Requests made after the periods described above.
  • Accounts suspended or closed for breaking our terms, such as sending spam.
  • Usage-based charges or credits that have already been used, such as AI credits or add-on sending volume.
  • Charges made by third parties, such as the email sending service you connect to GetSetNews. Please contact that provider directly.

5. Purchases through app stores

If you bought one of our apps through a third-party store, such as the Microsoft Store, that store's refund rules apply and the refund must be requested from the store.

6. How to ask for a refund

Email [email protected] or use our contact form and choose "Billing or refund". Please include the email address on your account and, if you have it, the receipt or order number.

7. How refunds are paid

We reply to refund requests within 2 business days. Approved refunds go back to the original payment method and usually appear within 5 to 10 business days, depending on your bank or card provider. Your access to the paid features ends when the refund is issued.

8. Your legal rights

This policy does not affect any rights you have under consumer protection laws where you live.